Chatbots have a checkered past of often not delivering the performance their providers have promised. This is especially true in the IT service management (ITSM) and multilingual NLP spaces, where service desks found support teams deluged with complaints — yes, about the support chatbots. Just getting English language nuance right and how enterprises communicate often
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PayPal has offered to buy Pinterest for $45 billion (roughly Rs. 3,36,770 crore), people familiar with the matter said, a combination that could herald more financial technology and social media tie-ups in e-ecommerce. It would be the biggest acquisition of a social media company, surpassing Microsoft’s $26.2 billion (roughly Rs. 1,95,990 crore) purchase of LinkedIn in 2016.
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Apple has updated its App Store rules to allow developers to contact users directly about payments, a concession in a legal settlement with companies challenging its tightly controlled marketplace. According to the App Store rules updated Friday, developers can now contact consumers directly about alternative payment methods, bypassing Apple’s commission of 15 or 30 percent.
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A new Forrester survey commissioned by Capgemini, Salesforce, and MuleSoft reveals that 40% of businesses experience difficulty creating an integrated, 360-degree view of the customer from CRM/customer experience (CX) technology data. In April 2021, Capgemini, Salesforce, and MuleSoft commissioned Forrester to explore the central needs of modern customer experience and common challenges brands looking to
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Three JavaScript libraries uploaded to the official NPM package repository have been unmasked as crypto-mining malware, once again demonstrating how open-source software package repositories are becoming a lucrative target for executing an array of attacks on Windows, macOS, and Linux systems. The malicious packages in question — named okhsa, klow, and klown — were published
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Only a handful of the U.K.’s scaling startups are getting the most out of their software subscriptions, according to research from SaaS management software provider Cledara. The report, which surveyed 251 finance managers, IT managers, and executive leaders at U.K. firms with 20-500 employees, revealed that just 14% of respondents think all of their SaaS
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A newly identified rootkit has been found with a valid digital signature issued by Microsoft that’s used to proxy traffic to internet addresses of interest to the attackers for over a year targeting online gamers in China. Bucharest-headquartered cybersecurity technology company Bitdefender named the malware “FiveSys,” calling out its possible credential theft and in-game-purchase hijacking
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WhatsApp recently introduced a range of stickers in payments to make transacting money a fun affair. The instant messaging app even collaborated with five Indian women artists to offer a new pack of Payments stickers for its users in India. These stickers are essentially built on various cultural expressions related to money exchange. While stickers
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Large technology companies such as SAP, IBM, and Google are underreporting their greenhouse gas emissions at a time of heightened scrutiny over the role of corporations in driving climate change, a study released Friday claimed. Research published in the journal Nature Communications found inconsistencies in the way companies declare their carbon footprint, a measure that
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The pandemic’s work-from-home era made a lot of people rethink their careers, resulting in what’s been called the “Great Resignation.” Adopting a lean development approach can greatly benefit companies struggling to retain talent during this time, as well as make life more fulfilling for developers. A “lean” concept is all about reducing waste; when applied
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Microsoft on Thursday disclosed an “extensive series of credential phishing campaigns” that takes advantage of a custom phishing kit that stitched together components from at least five different widely circulated ones with the goal of siphoning user login information. The tech giant’s Microsoft 365 Defender Threat Intelligence Team, which detected the first instances of the
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The Russian-led REvil ransomware gang was felled by an active multi-country law enforcement operation that resulted in its infrastructure being hacked and taken offline for a second time earlier this week, in what’s the latest action taken by governments to disrupt the lucrative ecosystem. The takedown was first reported by Reuters, quoting multiple private-sector cyber
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A former Facebook worker reportedly told US authorities Friday the platform has put profits before stopping problematic content, weeks after another whistleblower helped stoke the firm’s latest crisis with similar claims. The unnamed new whistleblower filed a complaint with US financial regulator Securities and Exchange Commission that could add to the company’s distress, said a
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